Thank you for choosing Go Beds. We’re committed to ensuring that you have a positive experience with our products and services. This Refund Policy outlines the details of our refund process to provide you with clarity and transparency regarding refunds.

1. Refund Eligibility:

We offer refunds under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged during shipping or is found to be defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly through repair, replacement, or refund as applicable.
• Return of Products in Original Condition: If you wish to return a product in new, unused condition with its original packaging, you may be eligible for a refund. Please refer to our Return Policy for details.

2. Initiating a Refund:

To initiate a refund, please follow these steps:

• Contact Customer Support: Reach out to our customer support team via +91 70108 91010 or care@thegobeds.com to notify us of your request for a refund. Be ready to provide your order number and a detailed explanation of the reason for the refund.
• Return Authorization: If your refund request is approved, our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
• Return the Product: Carefully repackage the product in its original packaging, include all components, accessories, and instruction manuals, and affix the provided return shipping label. If a label is not provided, please address the package to the return address provided by our customer support team.
• Shipping: Drop off the package at a designated shipping location or schedule a pickup with the shipping carrier. Retain the shipping receipt as proof of return.

3. Refund Processing:

Upon receiving the returned product and verifying its condition, we will process your refund. Refunds are typically processed within 6 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

4. Return Shipping Costs:

• If the refund is due to a product defect or an error on our part, we will cover the return shipping costs.
• If the return is for any other reason, you may be responsible for the return shipping fees, which will be deducted from your refund.

5. Exceptions:

Please note that certain items, such as customized or personalized products, may not be eligible for refunds. Returns with missing or damaged original packaging may also be subject to restocking fees.

6. Questions and Assistance:

If you have any questions or need assistance with a refund request, please don’t hesitate to contact our customer support team. We are here to help make your refund experience as smooth as possible.

At Go Beds, your satisfaction is our priority, and we aim to provide you with exceptional customer service. Thank you for choosing Go Beds!