Thank you for choosing Go Beds! We take pride in crafting high-quality products that are designed to provide you with exceptional comfort and durability. This Warranty Information outlines the details of our warranty coverage to give you peace of mind when purchasing our mattresses and pillows.

Mattress Warranty:

Go Beds offers a limited warranty on all our mattress products to the original purchaser. The warranty period varies depending on the specific mattress model you’ve purchased:

• Dual Magic, Memory Magic, and Latex Magic Mattresses:
  Our mattresses are covered by a 10-year limited warranty. This warranty covers defects in materials and workmanship under normal use and proper handling.

• Starter Magic Mattresses:
  Our Starter magic mattresses are covered by a 3-year limited warranty. This warranty covers defects in materials and workmanship under normal use and proper handling.

• Pillow Warranty:

  Go Beds offers a limited warranty on all our pillow products to the original purchaser:

• Go Comfort Pillows:

  Our pillows are covered by a 3-year limited warranty. This warranty covers defects in materials and workmanship under normal use and proper handling.

Warranty Coverage:

• Our warranty covers issues such as sagging, body impressions, or structural defects that may arise during the specified warranty period.
• The warranty does not cover normal wear and tear, changes in personal comfort preferences, or damage caused by improper use, abuse, accidents, or inadequate support.

How to Initiate a Warranty Claim:

• If you believe your Go Beds mattress or pillow has a covered defect, please contact our customer support team as soon as possible.
• You will need to provide proof of purchase (order number, receipt, etc.) along with clear photos or descriptions of the issue you are experiencing.
• Our customer support team will guide you through the warranty claim process and provide further instructions.

Warranty Resolution:

• Depending on the nature of the warranty claim, we will either repair or replace the defective product.
• If a repair or replacement is not feasible due to discontinuation or other factors, we may offer a suitable alternative or issue a prorated refund based on the remaining warranty period.

Limitations and Exclusions:

• The warranty is non-transferable and applies only to the original purchaser who purchased the product directly from Go Beds or an authorized retailer.
• The warranty does not cover changes in firmness or comfort preference.
• The warranty does not cover normal body impressions of up to 2 inches, as this is a natural occurrence in quality foam products and does not impact the performance of the mattress.
• Our warranty is valid only for products purchased and used within India.
• The warranty is void if the product has been subjected to abuse, misuse, or inadequate support.

At Go Beds, we are committed to your satisfaction and stand behind the quality of our products. If you have any questions about our warranty or need assistance with a warranty claim, please don’t hesitate to reach out to our customer support team. Your sleep comfort and peace of mind are our priorities, and we’re here to ensure you have a positive experience with our products.